Skip to content

Help center

How can we
help today?

Search articles or browse by topic. Still stuck? Message our team. We read every message and reply during opening hours.

Talk to us

Real humans, not bots.

Send us a message and we'll get back to you during opening hours.

For order disputes, use the Resolution Center.

Browse by topic

Buying

6 articles

Tap any listing, then Buy now. We'll guide you through your delivery address, postage option and payment in a single flow. You'll need a free Reluv account to check out. You can create one in the same step.

Selling

5 articles

From the Sell tab, add a few clear photos on a plain background, set your price, choose the category, size and condition, and write a couple of honest lines about fit and any flaws. Honest photos and descriptions sell faster and head off disputes.

Orders & Shipping

4 articles

Tell us as soon as you know and we'll do the cheapest thing that works. Until the carrier actually has the parcel, cancelling from your order page unwinds it on the spot: full refund, nothing to send back, and it doesn't matter whether a postage label has been bought (we cover that, and it costs the seller nothing). After the carrier has it, it depends on who you bought from. Most sellers on Reluv are private individuals: once their parcel is on its way there's no automatic cancellation, so message us and we'll help you work it out with the seller, and Buyer Protection still covers an item that doesn't arrive or isn't as described. Where the item is sold by a business seller, your right to change your mind stays open while it's on its way. Once it arrives, start a return from your order page. Either way, message us. However you tell us, the date you sent it is the date that counts.

Business sellers

8 articles

Business sellers carry a Trader badge on their shop and on every listing. Their trading name is always shown. Sign in, it's free, to see their business address and contact email. A trader listing also carries a line under the price about your 14-day right to change your mind, and the full cancellation rights again before you pay. Most sellers on Reluv are private individuals and don't carry the badge.

Payments & Payouts

3 articles

All major debit and credit cards, plus Apple Pay, Google Pay and Link where your device supports them. You'll need a free Reluv account to check out.

Disputes & Resolutions

11 articles

You can open a dispute if the item hasn't arrived or isn't as described. If your order hasn't been delivered yet, you can raise a dispute 7 days after the seller marks it shipped. Once delivered, you have 48 hours to open a dispute. This window closes the moment you tap “Confirm item is OK” (which releases payment to the seller), so do not confirm if something is wrong; raise a case instead.

Reviews & feedback

6 articles

Once an order is delivered, the buyer and the seller can each leave the other a star rating from 1 to 5 and an optional written comment. You have 7 days from delivery to leave yours, from the order in Orders (or My Sales).

Refer a friend

6 articles

Share your personal referral link (find it under Settings → Invite friends). When someone new to Reluv signs up with your link and makes their first purchase, you earn points toward cash rewards, and your friend gets free postage on that first order. It's win-win. The current rewards and promotion dates are on the Refer-a-Friend Promotion Terms page.

Didn't find what you needed?

Message the team and we'll get back to you during opening hours.